Frequently Asked Questions
Premade is a fresh meal delivery service based in Invercargill, New Zealand. We cook meals fresh daily using locally sourced ingredients and deliver them chilled to your door.
Our meals are cooked fresh daily and delivered chilled. They are never frozen before delivery.
Everyone — athletes, busy professionals, families, students, shift workers, elderly, people living with disabilities. Anyone who wants fresh, nutritious meals without daily cooking.
The minimum order is 6 meals.
11:59pm Monday for Wednesday delivery. 11:59pm Wednesday for Friday delivery.
Orders can be modified or cancelled before the cut-off time. Contact us if you need help.
Yes — you can set up automatic weekly deliveries so your meals arrive without having to reorder each week. You can also order as a one-off any time.
Gift vouchers are coming soon — this feature is currently hidden on the site.
Sign up to our mailing list and save $20 across your first two orders ($10 off each order, minimum spend $89).
Every Wednesday and Friday, NZ-wide (non-rural addresses only).
At this stage we cannot deliver to rural addresses for chilled meals. Use the address validator in the cart to check your address.
Delivery fees are calculated at checkout based on your address. Free shipping on orders over $120.
We recommend leaving delivery instructions (safe place) where available and refrigerating meals as soon as possible after delivery.
You'll receive a tracking link once your order is dispatched. Tracking may take a short time to activate after the courier scan.
Fridge: 4 days from delivery. Freezer: up to 3 months (freeze before the Best Before date).
Microwave: Remove sleeve, pierce film, 3 min on high, peel back and stir, 1 more minute, sit 1 minute, enjoy. Oven: 180°C, remove film, cover with foil, 12–15 minutes until piping hot.
Yes — ingredient and allergen information is on each product page. Contact us before ordering if you have specific concerns.
Use our Report an Issue page or contact us directly and we'll sort it quickly.
